With more than a decade of experience in Tech, iff you need help on the following, do not hesitate to contact me:

1) Design strategy for Live service & Tech products (Support, community and creating User Journey)

• Build and execute Customer Success Strategy

• Design KPIs

• Optimize process

• Launch new channels & platforms (Facebook, Instagram, X, Discord)

2) Set up outsource operations

• Find the best suppliers for your operations

• Help train staff

• Set up operations , SLAs and KPIs

3) Technology integration for your service

• Manage 3rd party developers

• Create roadmap & build Knowledge Base, integration with BI systems and CRM

• Customize bots & automate operations

4) Create better quality leads & insights

• Understand and get actionable user insights

• Select right team based on competency mapping.